Grove Strategic Partners can help your company turn existing clients into brand advocates and up-sell opportunities.
Grove Strategic Partners can:
- Investigate existing Clients overall satisfaction and future needs
- Evaluate lost business opportunities, and formulate plans for improvement
- Create client facing documentation
- Perform pre-sales support
- Response to RFPs or other business opportunities
- Interface between prospects/clients, sales, and development
- Perform post-sales implementations
- Professional Services SOW creation, execution, billing and tracking
- Implement help desk software
- Perform ongoing client support
- User community management
- Find up-sell opportunities and areas for growth within existing clients
- Perform client services budgeting
- Create initial staffing plan
- Interview and hire new staff
- Manage existing staff
- Create or update pre-sales, post-sales, and/or support process and procedures
